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Telephone & Voicemail

Information Technology Services provides (voice) telephone, efax, voicemail, call routing and support for departments. ... The Connect software allows you to set options, see call logs, listen and manage voicemail messages, and much more.  To access your voice mail dial 607-777-MAIL(6245).

Alternative Text: Tips and Best Practices

See steps for adding alt text in various apps and software. ... In this article: Why Alt Text is Important When is Alt Text Needed Writing Useful Alt Text Examples Additional Resources How to Add Alternative Text in various apps and...

Adobe Licensing Information and Product Offerings

While individuals may still have Acrobat Pro 2020, or 2017 installed on their device, it is recommended to upgrade to Adobe's supported subscription based software.    Adobe Acrobat Classic (No...

Security Activity Monitoring & Analysis

Network, device, and application activity logging, monitoring, and analysis for security purposes. ... Description The ITS Information Security (InfoSec) Office provides network, device, and application logging and monitoring services for security purposes through various in-house and licensed...

Endpoint Remediation

Antivirus, antimalware, and device compromise prevention and remediation services for University-owned computer systems. ... monitoring, antivirus, antimalware, and device compromise prevention and remediation services for University-owned computer systems through in-house and third-party contracted endpoint protection...

Student Computer Recommendations

Information for Binghamton University students about purchasing a personal computer, including minimum and recommended specifications. ... NOTE: Chromebooks and iPads are not recommended as a primary computer due to limited software availability.  

ResCons

ResCons are Binghamton University's student technical staff located in the Residence Halls. ... Thirty-three ResCons live where they work and attempt to resolve students' questions about device connectivity and software problems and other information technology related issues.

Windows 11 Upgrade

modern drivers based on Declarative, Componentized, Hardware Support Apps (DCH) design principles, including Surface Studio 2) How to install the upgrade on your computer Type...

Security Awareness Training

Administer IT security training to Binghamton University community members as required by University policy, or as contracted by a department. ... Alongside best practices education, Info Sec also helps identify technical hardware and software criteria that assists with the functional aspects of policy compliance at the organizational, state,...

Connecting smart TVs, game consoles, smart speakers, streaming media devices, etc. to the network

How to connect gaming and other devices to the internet. ... (Note: the 'Pending' status displayed on the Game Device Registration Portal is a software bug. Please disregard.)

Data Reporting & Analytics

SAS Visual Analytics allows departments to report on University data. ... Binghamton University relies on the SAS software in both our academic and administrative functions.

3D Printing

This can be created from scratch using 3D modeling software or scanned using a 3D scanner (both available for use in at ETS). 

Accessibility Website Audit Service

Information Technology Services (ITS) offers comprehensive accessibility audits to ensure websites are usable and accessible to everyone, including individuals with disabilities. Our goal is to... ... Screen Reader Testing: Our accessibility experts use screen reader software, the same technology used by individuals who are blind or have low vision, to navigate the website.

Brightspace: Known Issues

Ongoing: Integrated Third-Party software isn't working For Example, when you enter into Panopto from the Course Tools menu and get a black screen that says "Click to sign in and play video".

Personal Device Repair

Personal device repair is provided through Information Technology Services (ITS) as a service funded by Binghamton University's technology fee. ... Information Technology Services Help Desk is not responsible for any lost documents or software that may result from their rendered services. Information Technology Services will not support...