Knowledge Base

Categories (12)

New Faculty/Staff

Welcome to Binghamton University! You'll find instructions to help get you started for your time here. Things like resetting your password, enabling two-factor authentication (2FA) and Google 2-Step Verification, downloading Microsoft Office, and other useful topics are all right here.
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New Students

Welcome to Binghamton University! You'll find instructions to help get you started for your time here. Things like resetting your password, enabling two-factor authentication (2FA) and Google 2-Step Verification, downloading Microsoft Office, and other useful topics are all right here.
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Popular Service Requests

Would you like to jump right to submitting a service request ticket? We list the most commonly-used requests forms right here, such as help resetting a password, enabling two-factor authentication (2FA) and Google 2-Step Verification, accessing Brightspace, and more.
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Accounts & Access

Information and services for accessing your Binghamton University account(s), including resetting your password, requesting a new account, requesting elevated access, two-factor authentication (2FA), and various other topics.
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Email, Calendar, & Messaging

Support for your Binghamton University email (Bmail) address, calendar, chat, and other associated Google services, along with the software that helps access those services (i.e. Microsoft Outlook).
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File Storage & Sharing

Assistance identifying and using different document and data storage options, including Binghamton University network drives (aka, H:, U:, and S: drives) and Google Drive.
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Hardware, Software, & Printing

Resources for requesting and using hardware, software, and printing systems. Some examples include buying a new department computer, requesting and installing Adobe software, or connecting to a printer on campus, among many other services.
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Information Security

Learn about securing Binghamton University accounts, avoiding phishing and scam attempts, protecting computing devices, IT policies, and maintaining data integrity.
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Miscellaneous Questions

A collection of informational resources that may not fit into other categories.
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Networking & Wireless

Helpful instructions for connecting to the campus wifi and wired networks with multiple devices, such as computers, smartphones, smart TVs, and video game systems.
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Self-Service Portal Help

How to use the self-service portal to request IT help and review your current service tickets and requests.
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Teaching & Learning

Answers and tutorials for instructional technology, which includes Brightspace, Gradescope, and Turnitin, among others.
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