Service Description

The Information Technology Services Residential Computer Consulting Program (ResCon) provides technical support to students living on campus.

Thirty-three ResCons live where they work and attempt to resolve students' questions about device connectivity and software problems and other information technology related issues.

The ITS Help Desk is the central point of contact for and refers problems to ResCons. ResCons contact students and make house calls to the residents, referring unresolved calls to Senior ResCons who refer unresolved issues to a coordinator at ITS in The Technology Hub.

ResCons are on call throughout the fall and spring semesters. ResCons will attempt to respond to student's questions within a 24-48 hour period.

ResCons are available by email, through the ITS Help Desk, in your residence hall during regular office hours and whenever you happen to bump into one of them around campus.


  • Students


  • Residence halls


Contact the ITS Help Desk at (607) 777-6420 or Submit a Request for additional assistance. 



ResCon Assistance


Service ID: 148
Tue 7/12/22 12:55 PM
Mon 8/8/22 7:13 AM

Service Offerings (1)