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Help Desk

Service Description The Information Technology Services Help Desk is the University's first point of contact point for questions about the use of Information Technology. The Help Desk staff will

Password Assistance

Make a Help Desk Request

Brightspace: Help Request Information

help ... We kindly ask that your first point of contact for questions and technical support about Brightspace be Brightspace's 24/7 Technical Support. We currently license this technical support to help

Report an Issue to the Help Desk

Request Compromised Account Recovery Help ITS Help Desk: Walk-in: Technology Hub Phone: 607-777-6420 Email: Contact the ITS Help Desk at (607) 777-6420 or email at for additional assistance.

How to Reset Your Binghamton University Password(s)

password ... Go to (or select "I don't know my password" from Type your Binghamton University username in the "Username" box

Printable codes for CAS 2FA One-Time-Password

available. After you set up your authenticator app option, you can return to the Password Portal and create a set of printable One-Time-Passwords. Follow these steps to create a list of 10 One-Time

Alumni lifetime email claim/reset password

password ... Overview Alumni email account requests and password resets are handled through the Alumni Office. To request a Binghamton University Alumni email account    Go to the Binghamton

Add or Delete Listserv Subscribers

. If you do not have a Listserv password, select the link to “get a new Listserv password” and Listserv will register a password you select and confirm it by sending it to the owner’s email address

Add or remove Listserv Owners

have a Binghamton University VPN login, please contact an owner who has access or contact the Help Desk for assistance. Listserv Login Log on by entering your Binghamton email address that is a

Setting up an email backup option for CAS 2FA

Edge to use this option. Follow these instructions to set up the email backup option for 2FA: Once you have completed your 2FA for CAS setup using the Authenticator App, return to the Password

Connect to BingWEB using a CMD|Terminal Window

. ssh <username>   You will be prompted for your BU password (as used for Pulse and/or CAS).   This is a text only environment, one you will often find in

Zoom: Sign in with email address

be used for sign on. There is an option available to use the email address (Zoom password) instead of the SSO login. If this is a new email address, you will have to request that the administrator

Compromised Accounts

regularly run full antivirus and antimalware scans on your devices, and use unique, strong passwords with each online system. Password managers can help create strong passwords and keep them secure. For