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Help Desk
Service Description
The Information Technology Services Help Desk is the University's first point of contact point for questions about the use of Information Technology. The Help Desk staff will
Brightspace: Help Request Information
help ... We kindly ask that your first point of contact for questions and technical support about Brightspace be Brightspace's 24/7 Technical Support. We currently license this technical support to help
Request Compromised Account Recovery Help
@binghamton.edu
ITS Help Desk:
Walk-in: Technology Hub
Phone: 607-777-6420
Email: helpdesk@binghamton.edu
Contact the ITS Help Desk at (607) 777-6420 or email at HelpDesk@binghamton.edu for additional assistance.
How to Reset Your Binghamton University Password(s)
password ... Go to https://password.binghamton.edu/forgot_password (or select "I don't know my password" from https://password.binghamton.edu)
Type your Binghamton University username in the "Username" box
Printable codes for CAS 2FA One-Time-Password
available. After you set up your authenticator app option, you can return to the Password Portal and create a set of printable One-Time-Passwords.
Follow these steps to create a list of 10 One-Time
Alumni lifetime email claim/reset password
password ... Overview
Alumni email account requests and password resets are handled through the Alumni Office.
To request a Binghamton University Alumni email account
Go to the Binghamton
Add or Delete Listserv Subscribers
. If you do not have a Listserv password, select the link to “get a new Listserv password” and Listserv will register a password you select and confirm it by sending it to the owner’s email address
Add or remove Listserv Owners
have a Binghamton University VPN login, please contact an owner who has access or contact the Help Desk for assistance.
Listserv Login
Log on by entering your Binghamton email address that is a
Setting up an email backup option for CAS 2FA
Edge to use this option.
Follow these instructions to set up the email backup option for 2FA:
Once you have completed your 2FA for CAS setup using the Authenticator App, return to the Password
Connect to BingWEB using a CMD|Terminal Window
.
ssh <username>@bingweb.binghamton.edu
You will be prompted for your BU password (as used for Pulse and/or CAS).
This is a text only environment,
one you will often find in
Zoom: Sign in with email address
be used for sign on. There is an option available to use the email address (Zoom password) instead of the SSO login.
If this is a new email address, you will have to request that the administrator
Compromised Accounts
regularly run full antivirus and antimalware scans on your devices, and use unique, strong passwords with each online system. Password managers can help create strong passwords and keep them secure.
For