Brightspace: Help Request Information

We kindly ask that your first point of contact for questions and technical support about Brightspace be Brightspace's 24/7 Technical Support. We currently license this technical support to help support our campus community.

Their Find Answers Faster page offers several different modes of help. You can search, call, chat (lower right-hand corner), and/or email.

This image displays Brightspace's Find Answers Faster page.

 

Our campus' Brightspace Home page also offers several links to videos and trainings along with links to our Help Desk and FAQs. 

 

This image displays Binghamton's Brightspace Home page with Help options circled: Help Menu, getting started for instructors, and ask questions here.*

The "Submit an ITS Service Request" link* from the Homepage Help menu leads to the below listing of when to submit a Help Desk request.  *Some links may not work if you are not logged into Brightspace.

This image displays what opens when you go to the Brightpsace Home page, click on Help and choose Submit and ITS Help Desk request. It says that You can open a Bing Help Desk request for: Course merges, third-party tools, incorrect enrollments, incorrect emails,

 


 

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