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Remote Access (VPN)

  1. Services
  2. Infrastructure & Systems
Desktop (RDP), network file shares, and other University resources typically inaccessible from off campus. Audience Students Faculty Staff Location(s) User's can download the

Software & Applications

  1. Services
  2. Desktop & Mobile Computing
macOS. Unix/Linux ITS recommends the latest version of Ubuntu.  Desktop Software Microsoft Office Pro Plus ITS installs Microsoft Office Pro Plus on University-owned computers.  Adobe

Repair Loaner Laptop Request

  1. Services
  2. Desktop & Mobile Computing
Service Description ITS manages a fleet of loaner laptop computers for short term use by faculty, staff and students while University or personal computers are being repaired. Loaners are issued

Personal Device Repair

  1. Services
  2. Desktop & Mobile Computing
Help Desk does not assist with desktop computers at the counter. If your laptop or mobile device is University owned, we can help with quick issues. Anything more extensive including initial setup and

Telephone & Voicemail

  1. Services
  2. Communication & Collaboration
) system, which you can interact with using the Connect client desktop application (Windows and Mac), or the Google Chrome extension. The Connect software allows you to set options, see call logs, listen

Printing & Related Services

  1. Services
  2. Desktop & Mobile Computing
Service Description Information Technology Services provides various printing services for the campus community. For offices, ITS provides a print server where network printers can be setup to

Hardware Lifecycle Services

  1. Services
  2. Desktop & Mobile Computing
Service Description Information Technology Services provides support for the full life cycle of University owned computer hardware, including quotes for Dell and Apple hardware and electronics

Mapping your UShare (ushares.bu.binghamton.edu) on Windows OS or Mac OS

  1. Knowledge Base
  2. File Storage & Sharing
 will mount on the desktop If you do not see your UShare on the Desktop, go to: Finder > Preferences. In the Finder Preferences window, tick 'Connected servers'. SCREENSHOT to be ADDED

Computer Assistance

  1. Services
  2. Desktop & Mobile Computing
  3. University Desktop & Mobile Device Support

Mobile Device Support

  1. Services
  2. Desktop & Mobile Computing
  3. University Desktop & Mobile Device Support

iOS Assistance

  1. Services
  2. Desktop & Mobile Computing
  3. University Desktop & Mobile Device Support

Report a Hardware or Software Issue

  1. Services
  2. Desktop & Mobile Computing
  3. University Desktop & Mobile Device Support

Computer Setup

  1. Services
  2. Desktop & Mobile Computing
  3. University Desktop & Mobile Device Support

Adobe Acrobat Pro 2020

  1. Knowledge Base
  2. Hardware, Software, & Printing
Overview Product and licensing information for Adobe Acrobat Pro Product: Adobe Acrobat Pro 2020 (End of Support in 2025) What is Adobe Acrobat Pro? Desktop software for viewing

SpectrumU

  1. Services
  2. Infrastructure & Systems
  3. Campus Provided Cable TV
app Chromecast and Android casting abilities Web browser (for desktops, laptops and smart TVs with browsers) https://watch.spectrum.net PC: IE 11, Chrome 43 or newer, Firefox 45 or newer, MS Edge