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Knowledge Base

guides, and troubleshooting instructions. Audience Faculty Staff Students Alumni Retirees Location(s) Web based, https://binghamton.teamdynamix.com/TDClient/45/Portal/KB/   Contact the ITS Help Desk at (607) 777-6420 or Submit a Request for additional assistance.

Custom Software Development

ITS develops custom software applications when commercial software is not available, or does not meet the campus needs. ... Additional Information Once the request is approved, an analyst will schedule a time to discuss the request.    Contact the ITS Help Desk at (607) 777-6420 or Submit a Project Request for additional assistance.

Project Management

. Audience Faculty Staff Location(s) Project requests are submitted through the web. Contact the ITS Help Desk at (607) 777-6420 or Submit a Project Request for additional assistance.

Contract Review

organizations. Audience Faculty Staff Location(s) Email: security@binghamton.edu Contact the ITS Help Desk at (607) 777-6420 or email at HelpDesk@binghamton.edu for additional assistance.

eFax Service Request

eFax website at fax.binghamton.edu. Audience University Departments Location(s) Web Based Contact the ITS Help Desk at (607) 777-6420 or Submit a Request for additional assistance.

Incident Detection

@binghamton.edu Contact the ITS Help Desk at (607) 777-6420 or email at HelpDesk@binghamton.edu for additional assistance.

How to Clear Web Browser Cache

Click Remove All Ensure that any work you may have in Safari is saved prior to removing data as this step will most likely sign you out of most of your tabs Click Done

Virtual Desktop (BingView)

. Audience Faculty Staff Students Location(s) Web based- https://bingview.binghamton.edu   Contact the ITS Help Desk at (607) 777-6420 or Submit a Request for additional assistance.

Delegate access to shared email account

delegated mailbox so they can read, reply, manage or compose new messages for the delegated account. For additional information about Delegate Access, visit: https://support.google.com/mail/answer/138350?hl=en

Turnitin Draft Coach

Information Technology Services has added Turnitin’s Draft Coach product to Binghamton’s Google Doc Extensions for all to use. This plagiarism checking add-on allows anyone to run a report that will

Security Defensive Actions

Help addressing common IT security risks such as phishing messages. ... phishing messages to the Information Security Office at, security@binghamton.edu Contact the ITS Help Desk at (607) 777-6420 or Submit a Request for additional assistance.

Common Service Access by Affiliation

the sponsorship before creating an account or adding access.    Sponsored NOTE: Special circumstances (i.e. leave of absence, multiple affiliations, academic holds, legal investigation, etc

Request Compromised Account Recovery Help

Assistance with restoring access to a suspected or confirmed compromised account, and providing measures to better protect an account in the future. ... @binghamton.edu ITS Help Desk: Walk-in: Technology Hub Phone: 607-777-6420 Email: helpdesk@binghamton.edu Contact the ITS Help Desk at (607) 777-6420 or email at HelpDesk@binghamton.edu for additional assistance.

Security Incident Response & Investigation

Assistance identifying impacts, causes, and/or mitigation options for potential, and confirmed, IT security incidents. ... . Audience Faculty Staff Students Alumni Retirees Location(s) Technology Hub Contact the ITS Help Desk at (607) 777-6420 or Submit a Request for additional assistance.

Telephone & Voicemail

(PDF). More information can be found on the Telecommunications Mitel Phone System Information Page.   Audience Faculty Staff Students Location(s) Web Based   Contact the ITS Help Desk at (607) 777-6420 or Submit a Request for additional assistance.