Basic Features- limited permissions
This typically happens if the person with the Binghamton email address has not yet signed into https://binghamton.zoom.us and successfully joined the Binghamton University Zoom license. The person may have been successfully signing into Zoom using their Binghamton email address and a password set through Zoom. This issue may only affect their use of Zoom when they need to be made an alternative host, they need the ability to schedule longer meetings, or someone is trying to email them from Zoom.
To resolve the problem, the person will need to sign completely out of Zoom, close all of their browsers and log back into the website https://binghamton.zoom.us using the CAS single sign-on system (select the option for Sign in with SSO). Once the sign-on is completed, a confirmation will appear that Zoom requests confirmation for the account to be added to the Binghamton University Zoom license.
An email message will be sent to the Binghamton email address, and it must be confirmed before access is granted. Please check your spam folder if it does not appear in the BMail Inbox.
After clicking the button for Switch to the new account, there will be one more button to confirm the switch. Once that step is completed, the person can be made an alternative host and has access to additional features including meetings longer than 40 minutes.
If you would like assistance, please feel free to contact the Binghamton University ITS Help Desk at 607-777-6420 or Submit a Request, and we'll be happy to help.
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