Brightspace: Known Issues

Ongoing: The student email address appears for faculty/staff members

The student email address is scripted to be the preferred email in Banner/BU Brain. If faculty/staff have a student email address then this email address will be transferred into Brightspace as their email address. If you do not want your student email to be used in Brightspace then please reach out to helpdesk@binghamton.edu. You can request that they change your email address in Brightspace or ask to have your student email address deleted. The preferred email in BUBrain cannot be changed because there are scripts that run each night to ensure that the student @binghamton.edu address is used there.  

 

Ongoing: Integrated third-party link leads to a blank screen

If you follow a third-party link from within your Brightspace course and are presented with a blank screen or some access denied screen then your browser's third-party cookie or cross-site tracking settings need to be adjusted. The Safari browser is usually the cuprit. These instructions show how to fix Safari. It you are not using Safari then these instructions contain information about other browsers. This blank screen could happen with the SOOT software, Gradescope, or Panopto to name a few.