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Add/Renew/Remove Access

  1. Services
  2. Infrastructure & Systems
  3. Video Management System

Request Repair Loaner

  1. Services
  2. Desktop & Mobile Computing
  3. Repair Loaner Laptop Request

Student Computer Recommendations

  1. Knowledge Base
  2. Hardware, Software, & Printing
may have requirements or recommendations for you (such as Apple/PC, laptop/desktop, etc.). Nursing, Pharmacy, and School of Management students are required to have a laptop. Other programs do not

2FA - Setting up the Step Two App (Mac Computers Only)

  1. Knowledge Base
  2. Accounts & Access
 https://steptwo.app/ to download the desktop application Open Step Two Click the Plus (+) arrow in the top-right corner Click Set up Account Manually Go to https

Campus Provided Cable TV

  1. Services
  2. Infrastructure & Systems
the Spectrum TV app Chromecast and Android casting abilities Web browser (for desktops, laptops and smart TVs with browsers) https://watch.spectrum.net PC: IE 11, Chrome 43 or newer, Firefox 45

Minitab Installation for Windows

  1. Knowledge Base
  2. Hardware, Software, & Printing
Authentication (2FA) for CAS.     You will now have access to use Minitab. Your access to Minitab will work the same on the Virtual Desktop. Open Minitab and choose the option to Sign In

How to map Faculty or Staff network drives on Windows (H Drive, S Drive, or Encrypted Research Storage)

  1. Knowledge Base
  2. File Storage & Sharing
to "This PC" (Desktop App) Select the Computer tab, then select the icon for Map Network Drive In the Map Network Drive window: Select Drive: H, or S. For your H drive, or personal

Adobe Creative Cloud Named-User License

  1. Knowledge Base
  2. Hardware, Software, & Printing
software. After enrollment has been completed you will receive an email directly from Adobe granting access to the software. Software will be available in the Creative Cloud Desktop app for quick

Printing to PaperCut

  1. Knowledge Base
  2. Hardware, Software, & Printing
following steps for setup and print driver installation.   Access the Windows 10 Run Desktop App by searching for it in the Search box or Cortana in Windows 10:   Open the Run App and type the

Listserv Quick Tips

  1. Knowledge Base
  2. Email, Calendar, & Messaging
  3. Listserv
Quick Tips for List Owners of a Listserv List Owners can add members, delete members and get a listing of members subscribed to a Listserv using the Listesrv wesite or by using email commands

Gradescope for Students

  1. Knowledge Base
  2. New Students
Overview Gradescope is a feedback and assessment tool used for grading exams, homework, and other assignments. Gradescope is widely used for delivering assessments remotely. It enables instructors

ACD Queue Assistance

  1. Services
  2. Communication & Collaboration
  3. Telephone & Voicemail

Canned Queries Dashboards Assistance

  1. Services
  2. Administrative & Business
  3. Data Reporting & Analytics
in mind if working remotely, the user needs to establish a VPN/Pulse session to get to this link). Canned queries are currently available for a number of categories, including: Student

VPN - Install/Upgrade Ivanti Secure Access (Formerly Pulse Secure) and Connect to the VPN

  1. Knowledge Base
  2. Networking & Wireless
(formerly Pulse Secure) VPN client program on a Windows or Mac computer. Establishing a VPN connection is the first step in connecting to the BingView service, or remotely connecting to office