Brightspace: Fixing TAs or Learners Not Appearing in Groups or Gradebook

The Issue

Some TAs and Learners who were manually added to a Brightspace course are unable to see or work within the Groups or Gradebook sections of a course.

The Cause

This was a bug within D2L that they fixed, but the fix only applies to after the fix was made, not retroactively.  Those have to be fixed manually.

The Fix

Instructors (and Administrators) are the ones within Brightspace who can fix this.

Steps:

  1. Go to the course where the issue is.  (If the issue is in several courses, each must be done separately unless they are cross-listed or sections are associated)
  2. On the NavBar, click "Course Tools," then "Course Admin"

    Top of a Brightspace course with black arrows pointing to Course Tools and Course Admin in the Navbar
     
  3. Select "Sections" (TIP: if you have difficulty finding items in the Course Admin panel, change the sorting from Sections to Name and they will alphabetize)

    Course Administration panel in Brightspace with red boxes around Name at the top and Sections at the bottom
     
  4. Click on "Enroll Users"

    Red arrow pointing at the Enroll Users button in the Manage Sections area
     
  5. There will be an empty square next to the person(s) having issues. Click inside the box(es) to add a check mark

    De-identified list of student names with 3 red ovals around 3 empty boxes and a red arrow pointing to a blue button that says Save
     
  6. Hit "Save" at the bottom in blue
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