Body
Students using Respondus should do the following to avoid technical issues during an exam session.
-
Be sure your device meets the system requirements.
-
Carry out the practice exam provided by your instructor well before the test date to get all software set up before taking the real exam.
-
Make sure your device is in close range of your wireless router or, if possible, connect your device directly to your network router using a cable.
-
Ask others using your network to minimize their activity (e.g., online gameplay or video streaming) while you complete your quiz or exam.
-
Shut down all unneeded browsers and software so nothing else is utilizing your system's resources while you are taking an exam.
-
Reset your system before beginning an exam by restarting your computer and making sure all other programs are closed.
-
If you've used LockDown browser in the past then check for updates before beginning the exam.
-
For Windows users, start LockDown Browser, select the “i” button from the toolbar, and then click “Check for Newer Version”.
-
For Mac users, start LockDown Browser, select “About” from the toolbar, and then click “Check for Update.”
-
Particularly for Mac users: If your exam will not load, follow the instructions below to delete and reinstall LockDown Browser.
-
Go to the Downloads folder and move all LockDown Browser items to the Trash.
-
Go to the Applications folder and move all LockDown Browser apps to the Trash.
-
Empty the Trash and reboot your computer.
-
Use a different browser than normal (i.e., if you normally use Safari, use Chrome; or vice-versa) and Download a new copy of the Respondus LockDown Browser.
-
Once the download is finished, run the installer to reinstall Respondus LockDown Browser.